Last week I picked up an emergency shop that was due in August. This was a fast food lunch shop for a regional chain. It's one of my favorites because the shop is so easy:
- you either shop the dine-in or drive-thru (but not both).
- you take four timings (the hardest part, but I'm good with a stopwatch in my pocket so no problem).
- you make general observations about cleanliness, service and the quality of the food.
- narrative is very limited as most of the report consists of "yes" or "no" answers.
Now, last time I checked, the "mystery" about mystery shopping is that the staff doesn't know who you are. Well, the couple were identified, and their report was unusable. Not only that, but they were removed from the company's database and are prohibited from future shopping opportunities with this company.